Technology may be an disruptor in established markets (think Uber), but it also needs to fit the business and its market. We evaluate technology options within the broader context of business value.
The goal of IT product and service providers should be to build a dedicated consumer base by delivering excellent, effective and reasonably priced products and services into the market. Unfortunately, many use proprietary designs or functionality to lock-in the consumer and to lock out the competition. Are your technology choices painting you into a corner?
A key to effective technology decision-making is the consideration of how the technology will be managed once it is deployed. These days, with smaller IT staff sizes and more limited skill sets, automation, machine learning and cognitive processing are needed more than ever before to shoulder the management burden. The rub is that the technology deployed must avail itself of smarter, more automated, management and control.